:::image type="content" source="media/office-2010-product-key-change-error/enter-regedit-in-the-search-pane.png" alt-text="Screenshot shows steps to click the regedit item." border="false"::: At the top of the program list, click regedit. For more information about backing up the registry, see Back up the registry.Ĭlick Start :::image type="icon" source="media/office-2010-product-key-change-error/windows-icon.png"::: and enter regedit in the search pane. This allows you to restore the registry if a problem occurs. For additional protection, you are recommended to back up the registry before modifying it. Incorrect registry modification can cause serious problems, so please proceed with extra caution. :::image type="icon" source="media/office-2010-product-key-change-error/alert-icon.png"::: The following describes how to modify the registry. This issue can be resolved by removing the Office 2010 registry values. This may be caused when the product keys of Office 2010 programs do not match. :::image type="content" source="media/office-2010-product-key-change-error/product-key-change.png" alt-text="Screenshot to prompt the user to change the product key." border="false"::: Cause The screen then disappears, and shows no response when product key change is clicked. The previously installed version of Office 2010 prompts the user to change the product key. Office 2010 product key change error step by step Symptoms
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